FAQs


  • Silver clay is a fine, eco-friendly material made from recycled pure silver powder mixed with a natural binder. When shaped and fired, the binder burns away—leaving behind solid, 99.9% pure silver.

    That means your jewellery is just as precious (and even purer) than traditional 925 sterling silver, which contains 92.5% silver mixed with other metals. Every Unmatchable piece starts as soft, sculptable clay and transforms into solid silver—capturing the artist’s touch in every detail

  • We value sustainability and the beauty of one-of-a-kind design. Our jewellery is made in small batches, which means availability is limited. While some popular styles may return, many pieces are created only once—making what you see today potentially your last opportunity to own it.

  • At this time, all sales are final—returns aren't available. This ensures every piece remains as it was intentionally created: unique, personal, and finalized.

  • Our jewellery is created in small batches, often made-to-order. This personal, artisanal approach means pieces are crafted specifically for you, and we want to preserve their integrity from the moment they leave our shop.

  • Not to worry—if your piece arrives defective or damaged, please reach out within 7 days of delivery with a photo sent to madeunmatchable@gmail.com. We’ll promptly repair or replace it—no buyer at fault should bear that burden.

    Please note: small burrs, slight surface variations, and organic textures are part of the design and make each piece unique. These are not considered defects, so not every piece will be replaced. If you’re unsure, take a photo and contact us here.

  • Direct exchanges aren't available due to the handcrafted nature of each design. However, if you'd like a different piece, simply place a new order and we’ll offer design guidance to help you find a piece you’ll cherish.

  • Your Unmatchable piece is 99.9% pure silver — designed to age beautifully with wear.

    • Store in a dry pouch to prevent tarnish.

    • Avoid water, perfume, and lotions.

    • Polish gently with a soft silver cloth.

    • Remove before sleeping, swimming, or workouts.

    Each mark and shine tells your story — made to be worn, loved, and truly unmatchable.